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venue coordinator

overview

Reports to: Chief Operating Officer
Classification: Hourly, Part-time
Rate: $20/hour

Job Overview

The Venue Coordinator acts as the day-of main point of contact for The Elliot’s events, such as weddings, receptions, private events, fundraisers, and public events. This position maintains day-of venue operations, provides excellent customer service, and ensures all policies are upheld during set up, event time, and tear down.

responsibilities

Job responsibilities include:

  • Serving as the main point of contact, providing excellent customer service and direction for clients, guests, staff, and vendors for scheduled events from beginning to end.

  • Opening the building promptly for all events and conduct all opening procedures.

  • Closing the building at the assigned time for all events and conducting a post-event walk-through and closing procedures.

  • Reviewing the event prep email provided by The Elliot’s leadership at the beginning of every event.

  • Monitoring the event space often and remaining available for inquiries and requests.

  • Setting up & tearing down chairs for ceremonies and some tables, as requested.

  • Upholding and enforcing The Elliot’s building, vendor, catering, bar, client, and emergency management policies during the event.

  • Troubleshooting issues as they arise and inform The Elliot’s leadership as appropriate

  • Maintaining a checklist and notes for every event from open to close.

  • Tracking arrival and departure times for key staff and vendors 

  • As applicable, hosting an event check-in with security, bar staff, and additional venue coordinator staff during shift change.

  • Stocking bathrooms, kitchen, and bar before and throughout the event, as needed.

  • Maintaining building cleanliness during events, including occasional mopping, sweeping, and garbage disposal.

  • Completing all trainings and attend required staff meetings (paid).

  • The Venue Coordinator may be asked to support The Elliot hosted events by managing check-in, supporting set up/tear down activities, and/or greeting guests.

requirements

  • Excellent communication skills and confidence in speaking with guests, clients, staff and vendors

  • Problem-Solving Skills – being able to come up with a solution in the moment for the best outcome

  • Adaptability - ability to pivot direction and remain composed when issues or changes arise

  • Be able to prioritize and multitask several duties during the day of an event or rental   

  • Candidates must have strong organizational skills, attention to detail, and be comfortable working with the public in both organized and informal situations

  • Ability to work a flexible schedule, including evenings, weekends, and holidays

  • Strong understanding of event flow and event processes

  • Willingness to serve as the point person in the case of emergency or crisis, training provided

  • Convey a professional image to clients and vendors at all times

qualifications

  • Experience with event/hospitality management is required (at least 2-3 years experience)

  • Must have a valid Ohio Driver’s License

to apply